Customer Support

Welcome to the Mindset Swimwear Help Center. We are dedicated to providing you with the best possible shopping experience. If you have any questions or concerns, you’ll likely find the answers below.

Frequently Asked Questions (FAQ)

Orders & Shipping

• How do I check the status of my order?
  Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track your package directly on the carrier’s website.
• Can I change or cancel my order after placing it?
  We process orders quickly to get them to you fast. If you need to make a change or cancellation, please contact us immediately. We will try our best to accommodate your request if your order has not yet been processed and shipped.

Returns & Exchanges

• What is your return policy?
  We accept returns and exchanges for unworn, unwashed items in their original condition with tags attached within 30 days of delivery. Please initiate a return through our Returns Center for authorization.
• How long does it take to receive a refund?
  Refunds are processed to your original payment method once we receive and inspect the returned item. Please allow several business days for the refund to appear in your account after processing.

Products & Sizing

• Where can I find sizing information?
  Detailed size charts are available on each product page. We recommend reviewing these charts carefully before selecting your size to ensure the best fit.
• How do I care for my swimwear?
  To maintain the quality and longevity of your garment, we recommend hand washing in cool water with a mild detergent and laying flat to dry. Avoid machine washing, drying, and contact with rough surfaces or chlorine for extended periods.

Account & Technical Issues

• How do I reset my password?
  Click “Forgot password” on the login page. You will receive an email with instructions to create a new password.
• My discount code isn’t working. What should I do?
  Ensure the code is entered correctly and that your cart meets the code’s requirements (e.g., minimum purchase amount, applicable products). Some promotions may not be combined with others.

Contact Us

If you couldn’t find the answer to your question in our FAQ, our customer support team is ready to assist you. For the fastest service, please use the contact form below. Be sure to include your order number and relevant details regarding your inquiry.

Contact Form

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We strive to respond to all inquiries within 24-48 hours during our regular business hours, Monday through Friday. Thank you for choosing Mindset Swimwear.